Horizon Diet and Nutrition Advisors Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website and our nutritional therapy services.

1. Who We Are

Horizon Diet and Nutrition Advisors Ltd provides online nutritional therapy and wellbeing services to clients aged 18 and over.

For the purposes of data protection law, we are the Data Controller responsible for your personal data.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Name, address, email address and phone number
• Date of birth and gender
• Health and lifestyle information provided on questionnaires
• Dietary information and consultation notes
• Payment and booking details (processed via Setmore and payment providers)
• Technical data such as IP address and website usage data

Health information is treated as special category data and handled with extra care.

3. How We Collect Your Data

We collect your data when you:

• Complete our online questionnaire
• Book and pay for appointments
• Contact us via email or website
• Attend online consultations
• Use our website

4. How We Use Your Data

We use your personal data to:

• Provide nutritional therapy services
• Create personalised nutrition and wellbeing plans
• Manage appointments and payments
• Communicate with you about your consultations
• Maintain client records
• Comply with legal and professional obligations

We will only use your data where we have a lawful basis to do so.

5. Lawful Basis for Processing

Under UK GDPR, we process your data on the following lawful bases:

• Consent – you give consent by completing and submitting our questionnaire
• Contract – to provide the services you book
• Legal obligation – to meet legal and regulatory requirements
• Legitimate interests – to manage and improve our services

You may withdraw your consent at any time by contacting us.

6. Sharing Your Data

We will not sell, rent or trade your personal data.

We may share your data only with:

• Booking and payment providers (such as Setmore, Stripe, PayPal and Square)
• Professional advisers (e.g. insurers or legal advisers)
• Authorities where required by law

All third parties are required to respect the security of your data and to treat it in accordance with the law.

7. Data Storage and Security

Your data is stored securely using:

• Password-protected systems
• Secure cloud-based software
• Encrypted communication where possible

We take reasonable technical and organisational measures to protect your data from loss, misuse or unauthorised access.

8. How Long We Keep Your Data

We keep your personal data only for as long as necessary to provide our services and to meet legal and professional requirements.

Health records are normally retained for a minimum of 7 years after your last consultation, in line with professional best practice, unless a longer period is required by law.

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where legally possible)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Cookies

Our website may use cookies to improve user experience and analyse website traffic.
You can manage or disable cookies through your browser settings.

11. Confidentiality

All client information is treated as confidential and will not be disclosed without your consent, except:

• Where required by law
• Where there is a risk of serious harm to you or others

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites. Please review their policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Horizon Diet and Nutrition Advisors Ltd
Email: info@horizondn.com
Website: www.horizondn.com