Horizon Diet & Nutrition Advisors Ltd
Terms and Conditions of Service
1. About Us
Horizon Diet & Nutrition Advisors Ltd (“we”, “us”, “our”) provides online nutritional therapy and wellbeing consultations to clients aged 18 years and over.
All services are delivered remotely via Goggle meeting. We do not provide in-person consultations.
2. Acceptance of Terms
By completing our client questionnaire and ticking the acceptance box, you confirm that:
You have read, understood and agree to these Terms and Conditions
You consent to receiving nutritional therapy services
You agree to our Privacy Policy and Data Protection practices
You confirm that the information you provide is accurate and complete
You acknowledge that all advice is based solely on the information you provide
If you do not agree with these Terms and Conditions, you must not use our services.
3. Eligibility for Services
Our services are available only to:
Individuals aged 18 years and over
Clients who are legally permitted to receive nutritional therapy services
Clients who are not United States citizens or residents, due to insurance policy limitations
We reserve the right to refuse or discontinue services if eligibility requirements are not met.
4. Nature of Nutritional Therapy Services
Our services include nutritional therapy for:
Weight Loss nutritional therapy
IBS nutritional therapy
Perimenopause nutritional therapy
PCOS nutritional therapy
Type 2 Diabetes nutritional therapy
Health and wellbeing
High Blood Pressure
Lifestyle and dietary guidance
Nutritional therapy is not a substitute for medical diagnosis, treatment or medication.
We do not:
Diagnose medical conditions
Prescribe medication
Provide emergency medical services
Clients must seek advice from a GP or medical professional for any medical concerns.
5. Client Responsibilities
You confirm that:
All information provided on your questionnaire is truthful and accurate
You will disclose relevant medical history, medications and health conditions
You understand advice is based solely on the information you provide
You take full responsibility for implementing any recommendations
Horizon Diet & Nutrition Advisors Ltd will not be liable for consequences arising from incomplete, misleading or inaccurate client information.
6. Contact Information
For questions regarding these Terms and Conditions, please contact:
Horizon Diet & Nutrition Advisors Ltd
Email: info@horizondn.com
Website: www.horizondn.com
7. Online Consultations (Goggle meeting Only)
All consultations are conducted exclusively via Goggle meeting.
Clients are responsible for:
Having a stable internet connection
Google Meet Audio only can be used to improve internet connect quality.
Ensuring a private and suitable environment
Logging in on time for their scheduled appointment
Missed or delayed connections may be treated as late cancellation.
8. Booking and Payments
All bookings and payments are processed via Setmore.
Accepted payment methods include:
Square
Stripe
PayPal
Visa
Mastercard
American Express (Amex)
Discover
JCB
Diners Club
Maestro
Apple Pay
Google Pay
Full payment is required at the time of booking.
9. Cancellation and Refund Policy
24-Hour Cancellation Policy
Clients must give at least 24 hours’ notice to cancel or reschedule an appointment.
Cancellations made more than 24 hours before the appointment will be refunded or rescheduled
Cancellations made within 24 hours of the appointment are non-refundable
Failure to attend without notice will be charged in full
Refunds will be processed via the original payment method where applicable.
Refunds will be offered if our nutritionist is not able to successfully provide nutritional therapy due the following reasons:
Patient/client has severe health conditions and is needing of a Dietitian.
Any of our nutritionist has any interest access issue and isn't able to attend session.
If our nutritionist cancels session before appointment time and date.
10. Confidentiality
We are committed to maintaining strict client confidentiality.
All client information is treated as confidential except where:
Disclosure is required by law
There is a serious risk of harm to the client or others
The client provides written consent
11. Data Protection and GDPR
We comply with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
We collect and store:
Personal data
Health information
Consultation notes
This data is used solely for providing nutritional therapy services.
Clients have the right to:
Access their data
Request corrections
Request deletion (where legally permissible)
Withdraw consent at any time
Data is securely stored and never sold to third parties.
12. Staff Protection Policy
We operate a zero-tolerance policy towards:
Harassment
Abuse
Threatening behaviour
Discrimination
Any inappropriate behaviour may result in immediate termination of services without refund.
13. Limitation of Liability
Horizon Diet & Nutrition Advisors Ltd shall not be liable for:
The practitioner will use reasonable care and skill in providing nutrition therapy services.
However, individual results may vary and no specific outcomes or results are guaranteed.
To the fullest extent permitted by law, the practitioner shall not be liable for any direct, indirect, incidental, or consequential loss, injury, or damages arising from the use or misuse of advice, recommendations, supplements, or nutritional guidance provided.
Clients acknowledge that they participate in nutrition therapy voluntarily and accept full responsibility for their own health decisions and implementation of any recommendations provided.
14. Service Availability
We reserve the right to:
Modify or discontinue services
Refuse service to any client
Update these Terms and Conditions
Any updates will be published on our website.
15. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Gender Recognition
For the purposes of providing nutritional therapy services, gender is recorded based on biological sex at birth, as this may be relevant to nutritional assessment and health considerations.
All clients will be treated with dignity and respect at all times.
17. Supplement Use and Client Responsibility
Any nutritional supplements recommended as part of a consultation or programme are suggested based on the information provided by the client at the time of consultation.
The client acknowledges that they are responsible for:
Following the dosage and usage instructions provided by the practitioner.
Reading and following the instructions and safety information supplied by the supplement manufacturer.
Informing the practitioner of any existing medical conditions, medications, allergies, or changes to their health status before beginning any supplement protocol.
The practitioner cannot be held responsible for any adverse effects, reactions, or outcomes resulting from:
Failure to follow the recommended dosage or instructions.
Use of supplements not specifically recommended by the practitioner.
Combining supplements with medications or other products without notifying the practitioner.
Misuse, overuse, or alteration of the recommended supplement protocol.
Clients are advised to consult their GP or relevant healthcare professional before beginning any new supplement regimen, particularly if they are pregnant, breastfeeding, taking medication, or managing a medical condition.
18. Individual Results Disclaimer
Nutrition therapy outcomes vary between individuals and depend on multiple factors including lifestyle, medical history, genetics, and adherence to recommendations.
While the practitioner will provide evidence-informed guidance and personalised recommendations, no guarantee of specific results or outcomes can be made.
19. Disclosure of Health Information
Clients are responsible for providing accurate, complete, and up-to-date information regarding their health history, medical conditions, medications, allergies, and supplements.
The practitioner relies on this information to provide appropriate nutritional guidance. The practitioner shall not be held liable for any consequences arising from inaccurate, incomplete, or withheld health information.
20. Medical Disclaimer
Nutrition therapy and lifestyle advice provided by the practitioner are intended to support general health and wellbeing and are not a substitute for medical advice, diagnosis, or treatment.
The practitioner does not provide medical services and does not diagnose medical conditions. Clients are advised to consult their GP or qualified healthcare professional regarding any medical concerns, symptoms, or conditions.
Any recommendations provided are based on the information disclosed by the client during consultations. The practitioner cannot be held responsible for outcomes resulting from incomplete, inaccurate, or withheld health information.
21. Consent to Treatment
By ticking the Terms and Conditions box on the questionnaire form, you give informed consent that:
You understand the nature of nutritional therapy
You understand that results cannot be guaranteed
You accept that changes to diet and lifestyle are undertaken at your own risk
You agree to follow professional medical advice alongside nutritional guidance
