Terms and Conditions of Service

Horizon Diet & Nutrition Advisors Ltd (“we”, “us”, “our”) provides online nutritional therapy and wellbeing consultations to clients aged 18 years and over.

All services are delivered remotely via Goggle meeting. We do not provide in-person consultations.

By completing our client questionnaire and ticking the acceptance box, you confirm that:

You have read, understood and agree to these Terms and Conditions

You consent to receiving nutritional therapy services

You agree to our Privacy Policy and Data Protection practices

You confirm that the information you provide is accurate and complete

You acknowledge that all advice is based solely on the information you provide

If you do not agree with these Terms and Conditions, you must not use our services.

Our services are available only to:

Individuals aged 18 years and over

Clients who are legally permitted to receive nutritional therapy services

Clients who are not United States citizens or residents, due to insurance policy limitations

We reserve the right to refuse or discontinue services if eligibility requirements are not met.

Our services include nutritional therapy for:

Weight Loss nutritional therapy 

IBS nutritional therapy

Perimenopause nutritional therapy

PCOS nutritional therapy

Type 2 Diabetes nutritional therapy 

General health and wellbeing

High Blood Pressure

Lifestyle and dietary guidance

Nutritional therapy is not a substitute for medical diagnosis, treatment or medication.

We do not:

Diagnose medical conditions

Prescribe medication

Provide emergency medical services

Clients must seek advice from a GP or medical professional for any medical concerns.

You confirm that:

All information provided on your questionnaire is truthful and accurate

You will disclose relevant medical history, medications and health conditions

You understand advice is based solely on the information you provide

You take full responsibility for implementing any recommendations

Horizon Diet & Nutrition Advisors Ltd will not be liable for consequences arising from incomplete, misleading or inaccurate client information.

All consultations are conducted exclusively via Goggle meeting.

Clients are responsible for:

Having a stable internet connection

Google Meet Audio only can be used to improve internet connect quality.  

Ensuring a private and suitable environment

Logging in on time for their scheduled appointment

Missed or delayed connections may be treated as late cancellation.

All bookings and payments are processed via Setmore.

Accepted payment methods include:

Square

Stripe

PayPal

Visa

Mastercard

American Express (Amex)

Discover

JCB

Diners Club

Maestro

Apple Pay

Google Pay

Full payment is required at the time of booking.

24-Hour Cancellation Policy

Clients must give at least 24 hours’ notice to cancel or reschedule an appointment.

Cancellations made more than 24 hours before the appointment will be refunded or rescheduled

Cancellations made within 24 hours of the appointment are non-refundable

Failure to attend without notice will be charged in full

Refunds will be processed via the original payment method where applicable.

Refunds will be offered if our nutritionist is not able to successfully provide nutritional therapy due the following reasons: 

Patient/client has severe health conditions and is needing of a Dietitian.

Any of our nutritionist has any interest access issue and isn't able to attend session.

If our nutritionist cancels session before appointment time and date.

 

We are committed to maintaining strict client confidentiality.

All client information is treated as confidential except where:

Disclosure is required by law

There is a serious risk of harm to the client or others

The client provides written consent

We comply with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

We collect and store:

Personal data

Health information

Consultation notes

This data is used solely for providing nutritional therapy services.

Clients have the right to:

Access their data

Request corrections

Request deletion (where legally permissible)

Withdraw consent at any time

Data is securely stored and never sold to third parties.

We operate a zero-tolerance policy towards:

Harassment

Abuse

Threatening behaviour

Discrimination

Any inappropriate behaviour may result in immediate termination of services without refund.

Horizon Diet & Nutrition Advisors Ltd shall not be liable for:

The practitioner will use reasonable care and skill in providing nutrition therapy services. 

However, individual results may vary and no specific outcomes or results are guaranteed.

To the fullest extent permitted by law, the practitioner shall not be liable for any direct, indirect, incidental, or consequential loss, injury, or damages arising from the use or misuse of advice, recommendations, supplements, or nutritional guidance provided.

Clients acknowledge that they participate in nutrition therapy voluntarily and accept full responsibility for their own health decisions and implementation of any recommendations provided.

We reserve the right to:

Modify or discontinue services

Refuse service to any client

Update these Terms and Conditions

Any updates will be published on our website.

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For the purposes of providing nutritional therapy services, gender is recorded based on biological sex at birth, as this may be relevant to nutritional assessment and health considerations. 

All clients will be treated with dignity and respect at all times.

The client acknowledges that they are responsible for:

Following the dosage and usage instructions provided by the practitioner.

Reading and following the instructions and safety information supplied by the supplement manufacturer.

Informing the practitioner of any existing medical conditions, medications, allergies, or changes to their health status before beginning any supplement protocol.

The practitioner cannot be held responsible for any adverse effects, reactions, or outcomes resulting from:

Failure to follow the recommended dosage or instructions.

Use of supplements not specifically recommended by the practitioner.

Combining supplements with medications or other products without notifying the practitioner.

Misuse, overuse, or alteration of the recommended supplement protocol.

Clients are advised to consult their GP or relevant healthcare professional before beginning any new supplement regimen, particularly if they are pregnant, breastfeeding, taking medication, or managing a medical condition.

Nutrition therapy outcomes vary between individuals and depend on multiple factors including lifestyle, medical history, genetics, and adherence to recommendations.

While the practitioner will provide evidence-informed guidance and personalised recommendations, no guarantee of specific results or outcomes can be made.

Clients are responsible for providing accurate, complete, and up-to-date information regarding their health history, medical conditions, medications, allergies, and supplements.

The practitioner relies on this information to provide appropriate nutritional guidance. The practitioner shall not be held liable for any consequences arising from inaccurate, incomplete, or withheld health information.

Nutrition therapy and lifestyle advice provided by the practitioner are intended to support general health and wellbeing and are not a substitute for medical advice, diagnosis, or treatment.

The practitioner does not provide medical services and does not diagnose medical conditions. Clients are advised to consult their GP or qualified healthcare professional regarding any medical concerns, symptoms, or conditions.

Any recommendations provided are based on the information disclosed by the client during consultations. The practitioner cannot be held responsible for outcomes resulting from incomplete, inaccurate, or withheld health information.

You understand the nature of nutritional therapy

You understand that results cannot be guaranteed

You accept that changes to diet and lifestyle are undertaken at your own risk

You agree to follow professional medical advice alongside nutritional guidance